When it comes to keeping your family comfortable, a heating system repair service is sometimes essential. However, it's always a good idea to know that the business you choose is dependable and professional. There are at least a few key factors to consider when choosing a heating repair company.
Experience
There really is no substitute for experience. It's unfortunate, but there are service companies that are happy to take advantage of anyone they think is gullible. They'll be happy to take your money, but they'll leave you with a mess to handle yourself. While most new businesses are reputable, it's often a good idea to work with a company that is already established in the area. If they've been operating successfully for several years, they're probably reliable.
Reputation
Everyone in the business world knows that your reputation matters. With social media and reviews readily available online for anyone to see, a company's reputation has never been more important. Look at reviews online, check out what their customers are saying about them, and consult the Better Business Bureau (BBB) as well to see if they have any outstanding complaints. Before hiring anyone, it's wise to be as informed and prepared as possible.
Credentials
Every heating company you hire should be licensed, bonded, and insured. This provides you protection from liability and it lets you know that the business is state licensed. They shouldn't have any issue with providing you with the paperwork. If they make excuses or hesitate to give you documentation, you should move on.
Referrals
Asking for referrals is standard and shouldn't be an issue. Most companies are happy to brag about themselves and the excellent work they do. If they can't offer any referrals, you should interpret that as a red flag. Any reputable business ought to be able to give you at least a few referrals to demonstrate their competency.
Professionalism
Professionalism is one of those factors that can be challenging to define, but you know it when you see it. Unfortunately, you also notice when it's utterly lacking. Do they respond to your phone calls or emails promptly? Did the technician show up in a company vehicle, and present you with identification? Were you given a free repair estimate? If you had any questions, did they explain everything thoroughly and to your satisfaction?
If you or your questions are treated as an inconvenience or aggravation, you should work with someone else. Always remember that you're inviting the technician into your home. There needs to be some basic degree of courtesy. This is generally something that comes with training and experience. A well-trained and experienced technician is almost always going to be well-mannered and will conduct business professionally.
When it comes to hiring a heating system repair service in Pittsburgh, PA, a little bit of research can go a long way. However, you should still trust your instincts. If anything about the initial visit makes you uncomfortable, you're not obligated to go with your first choice. If you'd like to see the difference that experience and professionalism make, be sure to contact Stahl Plumbing, Heating & Air Conditioning at 412-273-1000.