Careers

Job Overview: As a Plumbing Coordinator at Stahl, you will be responsible for handling various tasks, including answering calls, scheduling and dispatching technicians, managing work orders, processing billing, and providing exceptional customer service. This position involves a mix of administrative and customer service responsibilities, as well as serving as an emergency dispatcher for after-hours calls.

Responsibilities:

Administrative Duties:

Organize and maintain Plumbing Division records, including work orders, service reports, and customer information.

Assist with the preparation and processing of invoices, purchase orders, and other administrative documents.

Customer Service:

Answer incoming calls from customers, addressing their inquiries, scheduling service appointments, and providing relevant information about services offered.

Ensure timely responses to customer inquiries and concerns, maintaining a high level of customer satisfaction.

Act as the primary point of contact for customers, Plumbers, and other stakeholders, maintaining professional communication at all times.

Dispatching Plumbers:

Efficiently schedule and dispatch Plumbers to service locations based on priority and availability.

Monitor Plumbers' schedules and ensure they adhere to appointments and respond promptly to urgent service requests.

Work Order Entry:

Enter and maintain accurate information for work orders, as directed

Generate Plumbing Division reports when required

Billing and Invoicing:

Assist with billing processes, ensuring accurate and timely invoicing to customers.

Collaborate with the accounting department to resolve billing discrepancies and issues.

Emergency Dispatcher:

Serve as the primary emergency dispatcher on a rotating schedule, handling after-hours customer calls.

Respond promptly to emergency calls, assess the situation, and dispatch technicians for urgent repairs.

Other related duties, as assigned by the Plumbing Division Manager

Requirements:

High school diploma or equivalent; additional education or certifications in Plumbing or HVAC or related fields are a plus.

Proven experience in administrative roles and customer service.

Knowledge of Plumbing systems, terminology, and industry practices is beneficial but not mandatory.

Excellent communication and interpersonal skills, with the ability to interact effectively with customers and team members.

Strong organizational skills with attention to detail and the ability to multitask.

Proficient computer skills, including experience with work order management software and Microsoft Office Suite.

The Plumbing Coordinator is an integral part of the Plumbing Division, ensuring efficient coordination, excellent customer service, and smooth workflow. This role requires a person who can handle both administrative tasks and emergency situations with professionalism and accuracy.

We are looking for a highly experienced Master Plumber to join our employee-owned company. You will serve as a key member of our team, providing services to our customers, collaborating with our sales team for proposals and projects, and training/mentoring more junior staff.

We are looking for an experienced Journeyman Plumber to join our employee-owned company. You will serve in a key role within our team, providing services to our customers, collaborating with our sales team for proposals and projects, and training/mentoring more junior team members.

We are looking for a motivated Helper to assist our Plumbing team. Seeking reliable candidates who want to learn the Plumbing trade and grow with our company. Some experience working in Plumbing is highly desired, but not required. Stahl is Employee-Owned, and joining our team includes receiving shares of our company. Apply with details of your work experience to explore the possibilities for you at Stahl.